Privacy Policy

1. Information we collect

When you create an account or place an order, we collect:

• Name, email address, and phone number
• Delivery address
• Order and payment history
• Device and browser information for security purposes

2. How we use your information

• To process and deliver your orders
• To send order confirmations and shipping updates via email or SMS
• To respond to your support queries
• To improve our website and product offering
• To detect and prevent fraud

3. Sharing your information

We do not sell your personal information. We share data only with:

• Courier partners (Pathao, Steadfast) — your name, phone, and address for delivery
• Payment processors (bKash, Nagad) — only what's required to complete your payment
• Law enforcement — when required by Bangladeshi law

4. Cookies

We use cookies and local storage to keep you logged in, remember your cart, and analyse site usage via Google Analytics. You can disable cookies in your browser settings, but some features may not work correctly.

5. Data security

We store your data on Cloudflare's infrastructure with encryption in transit (HTTPS) and at rest. Passwords are hashed and never stored in plain text. We retain your data for as long as your account is active or as required by law.

6. Your rights

You may request to access, correct, or delete your personal data by contacting us at [email protected]. We will respond within 7 business days.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision. Continued use of our site after changes constitutes acceptance.

8. Contact

For privacy concerns, contact us at [email protected] or call +880 1302-497318.